Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of NeatApply, a software subscription service operated by Beyond Tech Touch (Pty) Ltd (registration number 2024/076042/07) , registered at 309 Eaton Square, 167 Main Road, Diep River, Cape Town, 7800, South Africa ("NeatApply", "we", "us"). By creating an account or using NeatApply, you agree to these Terms. If you do not agree, do not use NeatApply.

1. Definitions

• "You" / "your" — the individual who registers for or uses NeatApply.
• "Your Content" — the professional information, CV/résumé content, opportunity descriptions and other material you provide to NeatApply.
• "Generated Materials" — draft application materials and analysis NeatApply prepares from Your Content at your request.
• "Paddle" — Paddle.com Market Ltd, our payment provider and Merchant of Record for subscription purchases (see section 5).

2. Eligibility and your account

• You must be at least 18 years old, and legally capable of entering into a binding contract in your jurisdiction, to subscribe to NeatApply.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You must provide accurate information and keep it up to date.

3. What NeatApply is

NeatApply is self-service software that helps you evaluate job opportunities against your own professional background and prepare personalised, AI-assisted draft application materials from information you provide. It is provided to you as a subscriber for your own personal use in managing your own job search.

4. What NeatApply is not

NeatApply is not a job board, employment agency, recruitment or placement service, career-coaching or consulting service, marketplace, advertising service, or an applicant-tracking or candidate-screening tool for employers. We do not list job vacancies, we do not accept payment from employers or recruiters for access to you, no person on our side writes, reviews or edits your materials by hand, and employers and recruiters cannot use NeatApply to screen, rank, filter or make hiring decisions about anyone.

5. Paddle's role — Merchant of Record

Once subscriptions are available for purchase, they are sold through Paddle, our Merchant of Record and authorised reseller. When you subscribe, you are purchasing from Paddle, not directly from Beyond Tech Touch (Pty) Ltd: Paddle processes your payment, issues your transaction receipt, and calculates and collects any applicable transaction taxes. Beyond Tech Touch (Pty) Ltd develops, licenses, operates and supports the NeatApply software itself, and provides customer support for your use of it. NeatApply is not the Merchant of Record for these transactions and does not itself process or store your full card details — see our Privacy Policy.

6. Your content

You retain ownership of Your Content. You grant us a limited licence to use Your Content solely to provide the software to you — evaluating opportunities, preparing Generated Materials, and related functionality. We do not use Your Content to train third-party public models, and we do not sell Your Content to any third party.

You are responsible for ensuring Your Content is accurate and that you have the right to provide it to us.

7. Generated Materials — AI limitations and your review obligation

Generated Materials are produced with the assistance of artificial intelligence and are drafts: they may be incomplete, contain inaccuracies, or be unsuitable for a particular application as provided. You must review every Generated Material before using it, and you are responsible for verifying that all names, dates, qualifications, employment history and other representations in it are accurate before you rely on or send it anywhere. NeatApply does not independently verify the truthfulness of Generated Materials against external sources.

8. No submission

NeatApply does not submit, send or apply Generated Materials to any employer, recruiter, job board or other third party, and does not contact anyone on your behalf, at any point. You decide what, if anything, you do with the materials NeatApply helps you prepare — copying, editing or sending them is always a step you take yourself, outside the software.

9. No guarantee of outcomes

NeatApply does not guarantee that you will receive interviews, job offers, employment, visa sponsorship, or any particular outcome from using the software, and we make no representation about your application's likelihood of passing any employer's applicant-tracking system. NeatApply does not act as your recruiter, employment agent, or career adviser, and using it does not create any recruitment, placement or agency relationship between you and us or between you and any employer.

10. Subscriptions, trial, billing and cancellation

NeatApply is offered as a monthly subscription with a 7-day free trial where stated on our Pricing page. Subscriptions renew automatically for successive billing periods at the price and interval shown at the time you subscribe, until you cancel. Subscription fees are billed in advance. You may cancel at any time through your account settings or by contacting us; cancellation stops future renewal but does not, by itself, refund a charge already made — see our Refund Policy for how refunds work and what access you keep after cancelling. We may change our pricing, giving you reasonable notice before any change applies to you.

11. Acceptable use

Your use of NeatApply is also governed by our Acceptable Use Policy, which sets out what you agree not to do when using the software.

12. Third-party websites and services

NeatApply may link to or reference third-party websites and services (including Paddle's own terms and policies). We do not control and are not responsible for the content or practices of any third-party site.

13. Intellectual property

NeatApply, its software, design and underlying technology are the property of Beyond Tech Touch (Pty) Ltd or our licensors and are protected by applicable intellectual property laws. These Terms do not grant you any rights to our intellectual property beyond the limited right to use the software as a subscriber.

14. Disclaimers

NeatApply is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including as to accuracy, fitness for a particular purpose, and non-infringement. Nothing in this section limits any right you have under mandatory consumer-protection law that cannot lawfully be excluded.

15. Limitation of liability

To the maximum extent permitted by law, Beyond Tech Touch (Pty) Ltd's total liability arising out of or relating to these Terms or your use of NeatApply will not exceed the greater of (a) US$100, or (b) the amount you paid us in the twelve (12) months preceding the claim. We are not liable for indirect, incidental, special or consequential damages, including loss of employment opportunity.

Nothing in these Terms excludes or limits: liability for fraud or wilful misconduct; liability for gross negligence; liability for death or personal injury, where such liability cannot lawfully be excluded; liability for breach of applicable data-protection law, to the extent it cannot lawfully be excluded; or any other liability, or any remedy available to you under mandatory consumer-protection law, that cannot lawfully be excluded or limited in your jurisdiction.

16. Indemnity

To the extent permitted by law, you agree to indemnify Beyond Tech Touch (Pty) Ltd against third-party claims, losses and reasonable expenses directly caused by: content you provide that is unlawful or that you do not have the right to provide; your impersonation of another person; your infringement of a third party's intellectual-property or other rights; or your deliberate misuse of NeatApply. This indemnity does not apply to your ordinary, intended use of NeatApply, and does not cover claims caused by our own breach of these Terms, negligence, or matters within our control.

17. Suspension and termination

We may suspend or terminate your access to NeatApply if you breach these Terms or our Acceptable Use Policy, or for legal or security reasons. You may stop using NeatApply at any time by cancelling your subscription. What happens to Your Content and Generated Materials after your account closes is described in our Privacy Policy.

18. Service changes and availability

We may modify, suspend or discontinue features of NeatApply from time to time. We will give reasonable notice of any change that materially reduces the functionality you are subscribed for.

19. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by an updated "Last updated" date above, and, where required by law, we will notify you directly before the change takes effect.

20. Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa, without regard to conflict-of-law principles, unless a mandatory consumer-protection law of your country of residence requires otherwise. The courts of South Africa have non-exclusive jurisdiction over any dispute arising from these Terms, subject to any mandatory local consumer rights you may have.

21. General

If any provision of these Terms is found unenforceable, the remaining provisions continue in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. These Terms, together with the documents they link to, are the entire agreement between you and us regarding NeatApply.

22. Contact

Questions about these Terms can be sent via our Contact page.